Hundreds of Australian car buyers have found themselves in an unexpected administrative mix-up with Chinese electric vehicle manufacturer BYD, receiving vehicles with incorrect build dates despite signing contracts for newer models. The error has prompted the company to offer compensation to affected customers, though some buyers remain dissatisfied with the resolution.
Melbourne resident Zoheb Khan shared his experience after driving his new BYD electric vehicle for several weeks. He was contacted by BYD customer care, who informed him of an admin error in the contract processing. Mr Khan had expected a 2026 model year vehicle based on his bill date and contract, but the actual build date was 2025. The company assured him there was no functional difference between the vehicles but offered a $1100 refund to cover delivery charges.
“It’s so much messed up, I don’t even know what to do,” Mr Khan told reporters. “The only thing I do is keep driving the car because that’s the only car that I have. I’m happy with the car itself, it is just that they have just messed it up for everyone.” He expressed concerns about potential impacts on insurance and future resale value, and has lodged a formal complaint seeking either a vehicle replacement or greater compensation. BYD has not yet responded to his request.
The issue appears widespread, affecting multiple dealers and various BYD models across Australia. Online forums reveal numerous similar stories, with many customers accepting the $1100 offer while others remain confused or seek further remedies. Mr Khan noted that “literally every person who commented had a similar story to mine.”
BYD’s Director of Public Relations, Paul Ellis, confirmed to the ABC that 1265 customers were impacted by the administrative error. “There was no deceit,” Mr Ellis stated. The company has offered a full refund to affected buyers, who can then choose to purchase another BYD vehicle if they wish.
The Australian Competition and Consumer Commission (ACCC) has reminded consumers of their rights under the Australian Consumer Law. Products must match their description at the point of sale, and businesses are prohibited from misleading or deceptive conduct. The ACCC expects companies to remedy such issues directly with consumers and communicate transparently. If unresolved, consumers can contact state or territory consumer protection agencies or report to the ACCC. Additional contractual rights may also apply.
This incident highlights ongoing challenges in the rapidly growing Australian EV market, where accurate documentation and consumer trust are paramount.
